At Kedai88, we treat your personal data with the same level of care and integrity we bring to every other part of our platform. This policy explains exactly what we collect, why we collect it, and how it is protected.
This Privacy Policy (hereinafter "Policy") is issued by Kedai88 (hereinafter "Kedai88", "the Company", "we", "us", or "our") and applies to all personal data collected and processed in connection with your access to and use of the website located at https://kedai88.cam and all associated services, platforms, and features (collectively, the "Platform").
Kedai88 is committed to protecting the privacy and personal data of all Users. This Policy describes the categories of personal data we collect, the purposes for which such data is processed, the legal bases relied upon, and the rights available to you in connection with your personal data.
By registering an account, accessing the Platform, or interacting with any of our services, you acknowledge that you have read, understood, and agree to the data practices described in this Policy. If you do not agree, you should discontinue use of the Platform immediately.
Malaysian Users: Kedai88 processes personal data in accordance with its international licensing obligations. While Malaysia's Personal Data Protection Act 2010 (PDPA) may apply to certain elements of your interaction with our Platform, our primary regulatory framework is determined by our operating licence jurisdiction. We strive to meet or exceed the standards set by the PDPA in all data handling activities.
For the purposes of this Privacy Policy, the following terms have the meanings ascribed to them below:
Kedai88 collects personal data through multiple channels during the course of providing its services. The categories of data we process are detailed below.
Full legal name, date of birth, gender, and nationality as provided during registration or KYC verification.
Email address, mobile phone number, and any other contact details provided during registration or support interactions.
Payment method details including bank account references, e-wallet identifiers (Touch 'n Go, Boost, GrabPay), and transaction history in MYR.
Copies of government-issued photo identification (e.g., MyKad for Malaysian users), proof of address, and source-of-funds documentation where required.
Records of support queries, live chat transcripts, email correspondence, and any feedback submitted to Kedai88.
Responsible gambling settings, deposit limits, self-exclusion requests, marketing communication preferences, and account configuration choices.
When you access or use the Platform, Kedai88 automatically collects certain technical and usage data, including:
Kedai88 may receive personal data from third-party sources where lawfully permitted, including:
Kedai88 processes personal data only where there is a valid legal basis for doing so. The primary legal bases we rely upon are as follows:
Personal data collected by Kedai88 is used for the following purposes, each of which is tied to a specific legal basis as described in Section 4:
Our Commitment: Kedai88 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Your data is used only as described in this Policy.
Kedai88 may share your personal data with third parties only in the following circumstances and subject to strict contractual safeguards:
Kedai88 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that enable us to recognise your browser and retain certain information between visits.
You may control or disable cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will impair the functionality of the Platform and may prevent you from accessing certain features, including your Account. For detailed instructions on managing cookies in your specific browser, please refer to your browser's help documentation.
Kedai88 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and our operating licence obligations. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original data.
As an internationally licensed platform, Kedai88 operates infrastructure and engages service providers in multiple jurisdictions. Your personal data may be transferred to, stored in, and processed in countries outside Malaysia, including countries in Europe, Asia, and other regions where our infrastructure providers and Data Processors are located.
Where personal data is transferred internationally, Kedai88 ensures that appropriate safeguards are in place, including contractual obligations on receiving parties that require them to protect your data to a standard equivalent to or greater than that applied by Kedai88 itself. These safeguards may include standard contractual clauses, binding corporate rules, or adequacy decisions where applicable.
Your Acknowledgement: By using the Kedai88 Platform, you acknowledge and consent to the international transfer of your personal data as described in this section. If you have concerns about cross-border data transfers, please contact us at the address provided in Section 15.
Kedai88 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. These measures include:
Notwithstanding the above, no data transmission over the internet or data storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us has been compromised, please notify us immediately at the contact details provided in Section 15.
Subject to applicable law and our licensing obligations, you have the following rights in relation to your personal data held by Kedai88. To exercise any of these rights, please contact us as described in Section 15.
| Right | Description |
|---|---|
| Access | You may request a copy of the personal data we hold about you, together with information about how it is processed. |
| Rectification | You may request correction of any inaccurate or incomplete personal data. You can update basic profile information directly in your Account settings. |
| Erasure | You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations. |
| Restriction | You may request that we restrict processing of your personal data in certain circumstances, such as while a dispute regarding data accuracy is resolved. |
| Portability | Where processing is based on consent or contractual necessity and carried out by automated means, you may request a machine-readable copy of your personal data. |
| Objection | You may object to processing based on our legitimate interests. We will cease processing unless we can demonstrate compelling grounds that override your interests. |
| Withdraw Consent | Where processing is based on your consent (e.g., marketing emails), you may withdraw consent at any time without affecting the lawfulness of prior processing. |
We will respond to all substantiated rights requests within thirty (30) calendar days. In complex cases, we may extend this period by an additional sixty (60) days, with prior notice. We may require verification of your identity before processing a rights request to prevent unauthorised disclosure.
The Kedai88 Platform is strictly intended for persons aged 21 years and above. We do not knowingly collect, solicit, or process personal data from individuals below the age of 21. Age verification is conducted as part of the KYC process for all registered accounts.
If Kedai88 becomes aware that personal data has been collected from an individual below the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete such data and close the associated account. If you are a parent or guardian and believe that a minor in your care has provided personal data to Kedai88, please contact us immediately at the details provided in Section 15.
Underage Access: Kedai88 uses industry-standard age verification tools to prevent access by persons under 21. If you suspect that a minor has accessed the Platform, please contact our support team immediately so that we can take appropriate action.
The Kedai88 Platform may contain references to third-party services, including payment processors and responsible gambling support organisations. Kedai88 is not responsible for the privacy practices of any third-party website or service, and the inclusion of a reference to a third party does not constitute an endorsement of that party's privacy practices.
We encourage you to review the privacy policies of any third-party service you engage with in connection with your use of the Kedai88 Platform, particularly your chosen payment service provider, before submitting any personal data to them.
Kedai88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory requirements, or the nature of our services. The "Last Updated" date at the top of this page indicates the date of the most recent revision.
Where changes are material — for example, where we introduce a new category of data collection or a new processing purpose — we will notify registered Users via email or in-platform notification prior to the change taking effect. Continued use of the Platform following publication of an updated Policy constitutes your acceptance of the revised terms.
We recommend reviewing this Policy periodically to remain informed of how Kedai88 handles your personal data.
If you have any questions, concerns, or requests in relation to this Privacy Policy or the handling of your personal data by Kedai88, please contact us through the following channels:
For matters relating to responsible gambling, account limits, or self-exclusion, please also refer to our dedicated Responsible Gambling page. For the full terms governing your account and use of the Platform, please review our Terms & Conditions.
When submitting a data rights request, please include your registered email address and a clear description of your request. We may ask for identity verification before processing your request to ensure we are disclosing data only to the correct individual.
Privacy at Kedai88 is not a compliance checkbox — it is an operational standard built into every layer of our platform. Here are six ways we protect what matters.
All data transmitted between your device and our servers — including login credentials, financial transactions, and personal details — is protected by 256-bit SSL/TLS encryption, the same standard used by major financial institutions.
Internal access to your personal data is governed by role-based permissions. Only staff with a specific operational need — such as support agents handling your query or compliance officers conducting KYC reviews — can access your records.
Kedai88 does not sell, rent, or trade your personal data to third parties for commercial marketing purposes. Your data is used exclusively to deliver and improve the services you have signed up for.
Identity documents submitted for KYC verification are stored securely, used only for eligibility verification and regulatory compliance, and retained for the minimum period required by our operating licence obligations — no longer.
Marketing communications require your explicit consent before they are sent. You can update your preferences, withdraw consent, or unsubscribe from promotional emails at any time through your account settings or by contacting support.
Our Platform undergoes independent penetration testing and security reviews on a regular schedule. Findings are addressed promptly, and our data protection practices are continuously reviewed against evolving international standards.
Your privacy and security are at the core of everything we do. Ready to experience Malaysia's most trusted online sportsbook and live casino? Visit our homepage or review our full terms before getting started.
🔞 For players aged 21 and above only. Gambling can be addictive — please play responsibly.